Service Delivery Review

Tay Valley Township is currently in the process of completing a Service Delivery and Organizational Review to find ways to improve the overall effectiveness and efficiency of the Township's operations. 

What is a Service Delivery Review?

A Service Delivery Review is an evaluation process in which the systemic review of a specific municipal service(s) determines whether that particular service is needed; if so, at what level the service is needed based on several criteria (legally, economically, or for the benefit of the community); and the most appropriate, responsive, effective and efficient way to provide that service now and into the future. 

A Service Delivery Review involves asking the following questions about service and cost management:

• Does the municipality need to provide this service/business?
• What do citizens expect of the service and what outcomes does Council want for the service?
• Are there areas that require new or enhanced service?
• What are the full costs and benefits of the service?
• What are the alternative ways of delivering the service?

This Service Delivery Review looks into departments and service areas of the Township

All departments and service areas of the Township have been reviewed. 

What is the process and timeline?

The review process included consultation with members of Council and staff.  Once public consultation has occurred, a final report to Council will be brought forward no later than May.

Public Input

As a valued member of our community, we would like to invite you to participate in an online survey to share your thoughts, experiences, and ideas.

Below is the link for the Survey:

https://survey.alchemer.com/s3/6164170/Tay-Valley-Township-Service-Delivery-Review

This online survey will remain available from February 1, 2021 until February 19, 2021 on this webpage.