Accessibility

In 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act to make Ontario accessible by 2025.

Accessibility standards have been created as part of the Accessibility for Ontarians with Disabilities Act, 2005. These standards are rules that businesses and organizations in Ontario need to follow to identify, remove and prevent barriers so that people with disabilities have more opportunities to participate in everyday life.

The Accessibility Standard for Customer Service was the first standard to become law.

The next four standards - Information and Communications, Employment, Transportation and the Built Environment (buildings and outdoor spaces) - have been combined under one regulation, the Integrated Accessibility Standards Regulation. This regulation is now law and the requirements currently in the regulation are being phased in between 2011 and 2021.

Statement of Commitment

The Municipality is committed to treating all people in a way that allows them to maintain their dignity and independence.  We believe in integration and equal opportunity.  We are committed to meeting the needs of people with disabilities in a timely manner, and shall do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 .

Accessibility Policy

Our policy describes how the Municipality will meet its obligations under the Integrated Accessibility Standards.

Accessibility Policy
Customer Service Feedback Form

Accessibility Plan

Our plan describes the measures that the Municipality may undertake to identify, remove and prevent barriers so that goods, services, facilities, accommodation, employment, buildings, structures and premises are accessible to persons with disabilities.

2019-2023 Accessibility Plan
2014-2018 Accessibility Plan

2020 - Annual Status Report
2019 - Annual Status Report
2018 - Annual Status Report
2017 - Annual Status Report
2016 - Annual Status Report
2015 - Annual Status Report
2014 - Annual Status Report

Additional Information:

AccessForward - Training for an Accessible Ontario
Accessibility for Ontarians with Disabilities Act, 2005
Accessibility Standard for Customer Service
Certified for Access
Integrated Accessibility Standards
Ministry of Economic Development, Trade and Employment
Ontario Human Rights Code
Ontario Human Rights Commission